Return Policy

We have a hassle-free return policy, which means after receiving your item you may request a return if you are not satisfied, within 30 days of your purchase.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return process, you can contact us at marketing@crispygreen.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at marketing@crispygreen.com.

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you receive what you want is to return the item you have, and make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it may take some time for your bank or credit card company to process and post the refund.